This policy explains when a BÉLIT piece can be returned or exchanged, how to request authorization, and what happens after we receive it. It applies to purchases made through the BÉLIT website and does not limit rights that applicable consumer law gives you.
Email: info@belit.studio
Bangkok, Thailand
[{"id": "d57fb8c8-68f6-4498-8751-c431ada69891", "type": "paragraph", "value": " We do not accept voluntary change-of-mind returns or exchanges. We accept a return or exchange only when the item sent is damaged, defective, or is not the item you ordered, subject to the inspection process below. Notify us within seven (7) calendar days after the courier records delivery. This policy explains how to make a request and does not exclude or limit any mandatory consumer right that applies to your order. "}]
[{"id": "ea8cc9bb-14bd-49c6-9d92-7799b6a863c7", "type": "paragraph", "value": " A request may qualify when: the item you received is damaged or defective; we sent a different item from the one shown on your order confirmation; or you notify us within seven (7) calendar days after the courier records delivery. Keep the piece unworn, unmodified and complete with its original packaging and certificate while we review the request. If the issue is that the item is damaged, incorrect or defective, the faulty or incorrect items section below takes priority over those condition requirements. "}]
[{"id": "e45e27ac-f578-42f9-ac10-e6a41968be5f", "type": "paragraph", "value": " We accept a return or exchange only for an item that is damaged or defective. We do not accept a return or exchange for: an item that is in good condition; or a change of mind. These exclusions do not remove a remedy for an item that is confirmed to be faulty, damaged or incorrect. "}]
[{"id": "81da0ae8-dc08-402c-aacb-4491aa650c8b", "type": "paragraph", "value": " Email info@belit.studio within seven (7) calendar days after delivery. Include your order number, a short description of the issue, and clear photographs of the item and its packaging. We may ask for additional information before deciding how to proceed. Wait for our written authorization and return instructions before sending anything back. We do not publish a return address because unapproved parcels cannot be matched reliably to an order. "}]
[{"id": "50540073-711c-4bb1-b00d-ef5c36033a45", "type": "paragraph", "value": " After the item arrives, we inspect the item, its condition, and the reported issue. If the request is approved, you may choose an exchange for the same item when it is available, or a refund to the original payment method. There is no size exchange. If the same item is unavailable, we issue a refund instead. BÉLIT covers reasonable return shipping costs when we sent the wrong item or the item has a confirmed manufacturing defect. Follow the authorization instructions and keep your shipping receipt. We cannot guarantee recovery of customs, duties or other import charges. Refund processing depends on the payment provider and the relevant banking system. This policy does not promise a fixed refund time. "}]
[{"id": "eb65f01d-8127-4882-b25b-00a147617edf", "type": "paragraph", "value": " A confirmed manufacturing defect, damaged item, or incorrect item takes priority over the listed exclusions, whatever its category or how it was bought. This exception addresses an item-related problem, not a change of mind. Notify us within seven (7) calendar days after delivery and provide the photographs we need for inspection. "}]
[{"id": "0cad26d6-45f3-4d61-98f3-9b2584535d43", "type": "paragraph", "value": " Questions about a return or exchange are welcome at info@belit.studio . Please include your order number so we can identify the purchase. BÉLIT Atelier Bangkok, Thailand "}]